Terms of service

Who provides PHVPrep

Whizguide Media Ltd (company number 08491317), 142 Turnberry Road, Birmingham, England, B42 2HT. Email: support@phvprep.com.

PHVPrep is an independent preparation service for UK customers. It is not affiliated with City of Wolverhampton Council or Worcestershire County Council. We do not guarantee an examination pass.

What is available now

This is a development release. Registration, account security and billing are available. Mock examinations, topic practice, explanations, mistake review and progress tracking are not yet available. No release date for those features is promised here.

If you choose to start a plan now, its trial or paid access period starts as shown at checkout and continues while these features are being developed. Creating an account alone starts no trial or payment.

Your plans and payments

Monthly costs £9.97 per calendar month until cancelled. Eligible new learners receive seven full days free, with a card required and the first charge at the end of that trial. There is one trial per person; we check email and card eligibility. If you are not eligible, checkout shows the immediate £9.97 charge before you confirm. We send a reminder two days before the first trial charge.

The 30-Day Pass costs £19.97 once for 30 days. It has no trial and never renews automatically. Both prices include 20% VAT; VAT is not added on top. Stripe processes payments. Check the amount and date presented before confirming your plan.

Cancellation and changes

Cancel Monthly at any time in Account. Cancellation stops future renewals; access continues until the end of the trial or paid period. The “I passed” action also cancels renewal immediately; leaving a review is optional. Undoing cancellation before access ends restores the same billing date without a new charge. After access ends, restarting Monthly charges £9.97 immediately without another trial.

A Pass extension adds 30 days to its remaining term, or starts a new 30-day period if it has expired. Switching from a Pass to Monthly starts paid Monthly billing at Pass expiry, with no trial. Buying a Pass during a Monthly trial ends the trial and starts the paid Pass immediately. Checkout describes any other available change before confirmation. We give at least 30 days’ email notice of a price change.

Payment failures

If a Monthly payment fails, we notify you and retry on days 1, 3, 5 and 7 after the failure. Access continues during that recovery period. If payment remains unsuccessful after day 7, the subscription ends and access stops. A failed Pass payment does not grant access. You can update your card through Account.

Refunds and your rights

Our goodwill policy provides a full refund of the first Monthly payment or a Pass payment when requested within 14 days of that payment and no more than one mock has been completed since it. We do not otherwise offer goodwill refunds for part-used months. An approved refund removes the associated access and stops associated future renewal.

These goodwill conditions do not limit your statutory cancellation rights or your rights where a service is faulty, unavailable or not as described. We do not ask you to waive those rights. Contact us to exercise a statutory right even if an automated goodwill request is unavailable or refused. You can request a goodwill refund in Account.

To cancel by notice, send us your account email, the plan or order, the purchase date if known, and a clear statement that you wish to cancel. You may use: “I give notice that I cancel my PHVPrep contract. Account email: ____. Plan/order: ____. Date: ____.”

Account and contact

Keep your login details secure and use the service for your own preparation. Account deletion stops renewal and is completed within 30 days. Learning history, once available, is retained for 12 months after access ends unless you request earlier account deletion. Payment records required for accounting or legal obligations may be retained separately.

For billing questions, complaints, cancellation notices or privacy requests, contact Whizguide Media Ltd using the details above. These terms do not exclude rights or liabilities that cannot lawfully be excluded.